Refund Policy

Thank you for choosing Emmpay Technologies Ltd. for your banking needs. We strive to provide you with exceptional service and satisfaction. In the event that you encounter any issues or require a refund, please review our refund policy outlined below:

1. Eligibility for Refund:
– Refunds may be issued under certain circumstances, including but not limited to:
– Erroneous or unauthorized transactions on your account.
– Technical errors resulting in double charges or incorrect withdrawals.
– Failure to deliver promised services or products.

2. Refund Request Procedure:
– To request a refund, you must contact Emmpay Technologies Ltd. customer support within 24hrs of the transaction or incident.
– Provide relevant details such as your account information, transaction ID, and a brief explanation of the issue.

3. Refund Processing Time:
– Refunds will be processed within 3 business days upon approval of the request.
– Please note that the time it takes for the refund to reflect in your account may vary depending on your bank’s processing time.

4. Refund Disbursement:
– Refunds will be issued using the original payment method whenever possible.
– In cases where the original payment method is unavailable or impractical, alternative arrangements may be made at the discretion of Emmpay Technologies Ltd.

5. Refund Denial:
– Emmpay Technologies Ltd. reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
– Refund requests made after the specified time frame may not be honored unless exceptional circumstances are demonstrated.

6. Contact Information:
– For refund inquiries or assistance, please contact our customer support team via:
– Phone: 02013303319
– Email: help@emmcoin.com

7. Policy Updates:
– Emmpay Technologies Ltd. reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or mobile app.

By using the services provided by Emmpay Technologies Ltd., you agree to abide by this refund policy. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

Last updated: 10th – April – 2024

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Emmpay Technologies Ltd.